Special Report: Creating your MasterShop Labor Force
Excerpt from Lesson 4, MasterShopCoaching – 09.14.2010
Few things are as evasive as excellence. This is because it cannot develop on its own. It must be conceived in the heart, intended in the will and pursued by the character. As those of us who work with concepts find, everybody wants success and will think they will achieve it.
Achieving success is a process of personal development that attracts good things to you. Building that personal development desire is tough, for many times the sacrifice to attain it is too uncomfortable.
Being willing to comply in order to attain is not natural and defenses arise and sooner or later the aspirant will reason that it is taking to long, or they are being taken advantage of. When one is protecting oneself, the nobleness of giving and creating can be lost.
So, as you engage in learning how to motivate, you will have your hands full. Many times you will plant the objective in your trainee and even though he will ascend to the process, he can sour some times in it and suspect he is being used and manipulated.
Stop and think about it. You are going to try to convince him that being congenial and sharing and creative and unselfish are attributes that will attract people and goodwill and trust to him. Now before you try to sell it to him – you must trust it yourself!
I was exposed early in life to a father in law to be, that looked at me as a kid who didn’t know much. How did I intend to marry his daughter and provide for her? He was a big intimidating, gruff, cautious guy.
I needed to win him over. The process of winning him over was going to be long and hard. I would sit and ask him questions and appear to bathe in his wisdom. After all, what dad in law is ever really listened to? They think – who cares what I think-nobody listens?
I would wait on him and be very interested in everything he would do and everything he had to say. After all, I recognized that I needed to change the way he saw me. Now, this is going to work,
I told myself, just keep it going. For some time I saw no evidence that anything was working. He was dubious and sometimes got on my case. I thought I had failed, but I now know he was testing me to see what I would do. Do you have any idea how tough he was making it?
I reasoned more than once that his wasn’t going to work. He was too opinionated and bull-headed. Unreasonable and selfish. Did I hang in there? I had to. My own Dad was coaching and teaching me not to give up. It took some time but GRADUALLY he came around.
I had sold him that I thought he was smart-wise-charming-funny-tough and a good man. ‘You see this is the world of politics and political savvy’. I finally convinced him that I appreciated him and his abilities. And guess what? In the process I discovered – I really developed an appreciation for him.
I began to see he was gruff, but real and I began to like him and respect him. The same thing I was trying to accomplish in him – happened to me!
QUESTION- HOW MANY PEOPLE WOULD LIKE YOU IF THEY COULD GET TO KNOW YOU?
How many friends would you have if you took the time to know them? I did not lie to him or compliment him when he was wrong. I disagreed with respect. He got to the point where he appreciated me for the young man I was and he began to trust me.
This is the essence – YOU TEACH PEOPLE HOW TO MEET OTHERS NEEDS, for in doing so, YOUR and THEIR NEEDS GET MET!
Ray Hauenstein (Author)
www.mastershopcoaching.com
Free upgrades to ShopController (version 8.0) – Save time and money while increasing car count.ShopController has been upgraded and now includes CARFAX® QuickVINTM & Service LinkTM applications. These powerful tools help increase productivity in the shop and get your name in front of more customers. To activate at no cost, simply call 888-655-5362.
CARFAX® QuickVINTM
The tedious, unreliable process of recording Vehicle Identification Numbers (VINs) of cars you service is no longer an issue. Typing a vehicle’s license plate and state into the CARFAX QuickVIN application instantly produces the VIN. You’ll be able to move more cars through with the ability to generate over 100 VINs per hour using this simple feature already built into ShopController.
With CARFAX QuickVIN, you won’t have to worry about technicians mistyping the VIN or handling expensive, often malfunctioning electronic scanners. Correct VINs mean more accurate part ordering and better quality of service.
CARFAX® Service LinkTM
Start using CARFAX Service Link – the free enhancement to your ShopController software designed to connect you with customers and keep you ahead of the competition.
Activating CARFAX Service Link means your shop’s name, location, phone number and website appear on all CARFAX® Vehicle History ReportsTM that include your repair record. This drives traffic to your website and generates more phone calls. Plus, partnering with CARFAX boosts consumer confidence and builds loyalty to your facility.
CARFAX Service Link helps keep vehicles coming back to your shop even after they change owners. Records of service from your facility may help improve vehicle value at trade-in or resale, making your repair facility more attractive to potential customers.
CARFAX Service Link lets your facility gain exposure to the millions of people who are saying,
“Show me the CARFAX.”TM
Call 888-655-5362 to learn more and to activate this free upgrade(Version 8.0), courtesy of ShopController. Or call ACS at 800.898.2038
ShopController Management Software “Update”
ShopController has just added a new “Third Party Integration for Email Marketing” This is an awesome enhancement to our flagship product. With email marketing you can pick groups such as Lubrication, Tuneups, Brakes etc and selectively email reminders to your customers in an interval configured setting.
You will also have the ability to email Newsletters to the complete list of customers with a built in email editor.
Note: (The email marketing module is available by subscription) Call us for details. 800.898.2038